Shipping policy
SHIPPING POLICY MAISON DIETRICH
Every order is handled with care. We ship exclusively in refined, minimal packaging — because the first impression matters.
Processing time: 1–3 business days after payment is confirmed.
SHIPPING OPTIONS & COSTS
| Destination | Shipping | Delivery Time | Cost |
|---|---|---|---|
| Switzerland | Standard | 2–4 business days | CHF 8.00 |
| Switzerland | Express | 1–2 business days | CHF 18.00 |
| Germany / Austria | Standard | 3–6 business days | CHF 14.00 |
| European Union | Standard | 4–8 business days | CHF 18.00 |
| International | Standard | 7–14 business days | CHF 28.00 |
Free shipping on all orders over CHF 250.00 within Switzerland.
TRACKING
Once your order has been dispatched, you will receive a confirmation email with your personal tracking number. All shipments are fully tracked.
CUSTOMS & IMPORT DUTIES
Orders within Switzerland and the EU are exempt from customs duties. For international orders outside the EU, local customs and import fees may apply. These charges are the responsibility of the recipient. Maison Dietrich is not liable for any additional costs incurred through customs.
RETURNS & EXCHANGES
We stand behind every piece we send.
- Return window: 14 days from the date of delivery
- Condition: Items must be unworn, unwashed, and returned with original tags attached
- Return shipping costs: At the customer's expense, unless the item is faulty or incorrectly delivered
- Refund: Processed within 7–10 business days upon receipt and inspection of the returned item
For returns: info@maisondietrich.com
UNDELIVERABLE SHIPMENTS
If a package cannot be delivered due to an incorrect address or is left uncollected, re-shipping costs will apply. Maison Dietrich is not responsible for delays caused by inaccurate information provided by the customer.
DAMAGED SHIPMENTS
If your order arrives in a damaged condition, please contact us within 48 hours of delivery at info@maisondietrich.com with photographs of the damage. We will resolve the matter promptly.
CONTACT
Email: info@maisondietrich.com Website: maisondietrich.com
Last updated: May 2026
Free shipping on all orders over CHF 250.00 within Switzerland.
Satisfied or refunded
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